Privacy Policy
At Dune Dynamics, your privacy is of paramount importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our online platform and avail yourself of our automotive performance services. We are committed to complying with all applicable privacy laws and regulations in Australia, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), as well as international standards such as the General Data Protection Regulation (GDPR) where applicable to our operations involving individuals from the European Union.
1. Information We Collect
We collect various types of information to provide and improve our services.
1.1 Personal Information You Voluntarily Provide
We collect personal information that you provide directly to us when you:
- Contact us via our website’s inquiry forms or email.
- Request a quote for our services (e.g., engine tuning, suspension upgrades).
- Schedule an appointment for dyno testing or performance parts installation.
- Subscribe to our newsletters or marketing communications.
- Provide feedback or participate in surveys.
This information may include your name, email address, phone number, vehicle make and model, vehicle registration details, and any other details you choose to provide related to your automotive performance needs.
1.2 Automatically Collected Information
When you visit our site, we may automatically collect certain information about your device and usage patterns. This includes:
- IP address.
- Browser type and version.
- Operating system.
- Referring website pages.
- Pages you viewed on our site and the time spent on those pages.
- Dates and times of your visits.
This information is primarily used for analytical purposes to help us understand how our online platform is used and to improve its functionality and user experience.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Providing and Delivering Services: To process your requests for services such as engine tuning, suspension upgrades, custom exhaust systems, ECU remapping, and dyno testing.
- Communication: To communicate with you about your inquiries, appointments, service updates, and to respond to your questions.
- Marketing: To send you promotional materials, newsletters, updates on new services, or special offers that may be of interest to you, provided you have consented to receive such communications. You can opt-out at any time.
- Improving Our Services: To understand how our online platform is used, diagnose technical issues, and improve the functionality, features, and overall user experience.
- Compliance and Legal Obligations: To comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of others.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our online platform, conducting our business, or providing services to you (e.g., IT support, marketing platforms). These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our online platform of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information with other third parties with your explicit consent.
4. International Data Transfers
While Dune Dynamics primarily operates in Australia, some of our third-party service providers may store or process data outside of Australia. Where this occurs, we take reasonable steps to ensure that your personal information is protected in a manner consistent with Australian privacy laws and, where applicable, GDPR requirements. This may include using standard contractual clauses or ensuring the third party is certified under an approved data protection framework.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We use secure servers, firewalls, and encryption technologies. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Your Data Protection Rights
Depending on your location and applicable laws (such as the APPs and GDPR), you may have the following rights regarding your personal information:
- Right to Access: You have the right to request access to the personal information we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal information.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain situations.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to the processing of your personal information for certain purposes, including direct marketing.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.
7. Cookies and Tracking Technologies
Our site uses "cookies" and similar tracking technologies to enhance your experience, analyse site usage, and support our marketing efforts. Cookies are small data files stored on your device. We use them for:
- Essential Functionality: To enable core site features.
- Performance and Analytics: To gather information about how our site is used, helping us to improve its performance and design.
- Marketing and Personalisation: To display relevant advertisements and tailor content to your interests.
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of our site.
8. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Children's Privacy
Our services are not directed to individuals under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, your personal information, or wish to exercise your data protection rights, please contact us:
Dune Dynamics
21 Weigall Street,
Brunswick East, Victoria, 3057
Australia